First step: Send us pictures and information at info@peakouterwear.shop
PEAK Warranty Policy
General Warranty Terms
We warrant *every product we make to be free of material, manufacturer, or workmanship defects for the **practical lifetime of the product. Additionally, all Peak products are GUARANTEED TO KEEP YOU DRY for the **practical lifetime of the product. If these products fail due to a manufacturing or material defect, we will repair the product without charge, or replace it at our discretion. This warranty is not transferable.
WASH
Please wash and dry your garment before sending it in.
This will avoid a $25.00 Cleaning Fee and up to a 4 business day delay in processing - required prior to the evaluation and to insure the health and safety of our employees.
SHIPPING
In the United States and canada ask to add a signature request to return delivery for $3.50.
We assumes no responsibility for products during shipment from the customer to our Warranty Department. Please be sure to ship the package with a carrier that can provide tracking and insurance.
Once the warranty is complete, we will contact you letting you know that your item will be shipping out to you. Please let us know when setting up the case if you would like a signature request. Should you live in an area that you don’t feel comfortable with it being delivered at your front door, or know you potentially will be out of town during delivery, we can add this for $3.50. This guarantees that the item will not be left at the front door unless it is signed for.
PROCESSING TIME
For cases covered by warranty, normal processing time is about 5-business days once warranty receives the item. During our peak seasons the process time might be longer.
If the product is a non-warranty repair (customer paid repair), the typical processing time is 10 business days. Pricing varies - after your product is assessed, we will contact you with a quote and request that you approve the charges. The 10-day processing time goes into effect once we have your approval. Keep in mind if your product has to be washed and dried it could cause a delay of up to 4 business days.